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Q&A

What Does a "Awaiting Shipment" Email mean?

An order awaiting shipment email means that your order processing is now complete and will ship within 3 business days* from receiving the "awaiting shipment" email.


How long is shipping/processing?

Shipping is 4-7 business days from the day of ordering (business days are Monday-Friday only, no weekends, and no national holidays)

How long will it take for me to get a tracking number?

Tracking numbers are generated roughly 3 business days from the day of ordering

Do you ship internationally?

Yes we do ship internationally.

How will I get my tracking number?

Tracking numbers are emailed once the order ships out from our office.

Why isnt my tracking number updating?IF YOU ORDERED A CUSTOM ITEM, YOU WILL RECEIVE TRACKING AHEAD OF TIME, THIS MEANS YOUR TRACKING WILL BE GENERATED BEFORE SHIPMENT ACTUALLY OCCURS, CUSTOM ITEMS INCLUDE BUT NOT LIMITED TO THE FOLLOWING: 
*clip in orders
*360 lace frontal orders
*5 & 7 oz bundle orders
*Bombshell Blonde orders
*Full & Partial Silk frontal orders
*Lace Frontal Cap Orders

Is express shipping available?

YES. express shipping can be offered through our text hotline number ONLY 919-937-7335. ALL express orders are paid through invoice only; ALL express orders must first be approved before invoice can be sent.

How do I get custom coloring on my order?

We do offer custom coloring. Please check our custom Dip-Dye color services

Do you Accept Paypal?

Yes!

When Will My order Ship?

Orders placed on Monday will have tracking on or before Friday (of the same week)
Orders placed on Tuesday will have tracking on or before Friday (of the same week)
Orders placed on Wednesday will have tracking on or before Monday (of the following week)
Orders placed on Thursday will have tracking on or before Monday (of the following week)
Orders placed on Friday will have tracking on or before Wednesday (of the following week)
Orders placed on Saturday will have tracking on or before Wednesday (of the following week)
Orders placed on Sunday will have tracking on or before Wednesday (of the following week)

Thank you for shopping with Raw Hair Solutions!

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